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Every product purchased on our site by a "consumer" purchaser is covered by the legal warranty on consumer goods, which covers conformity defects that occur within 24 months from the date of delivery of the goods.
What is the legal warranty?
It is the warranty on the sale of consumer goods provided for in EU Directive 1999/44/EC, also known as the "Conformity Warranty," which protects you in the event that the products you purchase show defects of conformity with the contract of sale ("Legal Warranty").
This occurs, for example, in the case of products that malfunction, that cannot be used in the manner stated by the seller or for the purposes for which products of the same type are generally used, that do not have the characteristics or qualities promised by the seller, or that do not respond to the use for which you purchased them.
To receive warranty assistance on products purchased from the site, customers can write to us using the contact form provided
What is the duration of the Legal Warranty?
The Legal Warranty covers conformity defects that occur within 24 months from the date of delivery of the product you purchased, even if the defect was not immediately apparent on that date. To claim it, you must notify the seller of the defect within 2 months of when you discovered it.
Unless proven otherwise, defects of conformity that become apparent within the first 6 months from the date of delivery of the goods are presumed to have existed on that date, unless such a presumption is inconsistent with the nature of the goods or the nature of the defect of conformity.
We advise you to always keep the purchase receipt that is sent by email at the end of the order process, as well as the documents confirming the shipment and delivery of the product.
Am I entitled to the Legal Warranty?
The Legal Warranty is entitled only to the consumer, that is, those who buy products for non-professional purposes. For example, if you buy a laptop computer solely for your personal use, you are entitled to the Legal Warranty. Conversely, if you buy it for use in your business, the Legal Warranty does not apply.
Against whom can I enforce the Legal Warranty?
If you are a consumer, you can enforce the Legal Warranty against the person who sold you the product, even if that person is different from the manufacturer. For products purchased on the site, the owner of the site is liable.
What rights does the Legal Warranty give me?
If the product you purchased has a defect covered by the Legal Warranty, you have the right, at no cost to you, to have the defective product repaired or replaced by the seller. You are entitled to a price reduction or termination of the contract in the following cases:
(a) if replacement or repair of the product is not possible or is excessively onerous;
(b) if the seller has failed to repair or replace the product within a reasonable period of time; or
(c) if the replacement or repair of the product has caused you significant inconvenience.
Your use of the product is taken into account in determining the amount of the price reduction or the amount to which you are entitled in these cases. Keep in mind that a minor defect for which it was not possible or is unduly burdensome to exhaust the remedies of repair or replacement does not entitle you to termination of the contract.
What to do in the presence of a conformity defect?
To receive warranty assistance on products sold on the site you can write to us using the contact form
Our Customer Service operators will help you solve the problem you encountered in using the product you purchased.
If it emerges that the problem stems from a conformity defect, a case will be opened on your behalf and you will be assigned a code for free repair or replacement under warranty of the defective product.
Please note that in the event of a replacement, we will deliver the replacement product to you within a reasonable period of time and you will be required to return the nonconforming product to us within 30 days from the date you received our notice to send you the replacement product.
Information regarding online dispute resolution under Art. 14 Par. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the option to resolve disputes online, pursuant to Art. 14 Par. 1 of the Online Dispute Resolution (ODR) on one of its platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can seek to reach out-of-court settlements on disputes arising from online purchases and service contracts.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.